Merchant Anywhere

[admin]

Situation:

When trying to access the internet, the software appears to hang.

Reason:

1. An Internet Firewall is restricting access of PAY@PC to access the internet.
2. The computer does not have sufficient processing power or multi-threading ability to perform asynchronous methods.

Solution:

1. Make sure the user can connect to the Internet by using the following address to test:

https://secure.merchanttransactions.com

2. Disable the Microsoft Internet or Third Party Firewall, restart PAY@PC and, retest the connection.

To disable the Windows Firewall...
- Start > Control Panel > Windows Firewall > Off

To turn off any third party virus checker or Internet Security checker...
- see the program's documentation.

3. Test if the user can process transactions using Synchronous Web Services.

a. Download the connection test program located at:
http://merchanttransactions.com/downloads/connectiontest.zip

b. Unzip to the desktop and run.
c. Click on each of the buttons (Internet, Gateway 1 to 3)
d. See if information is returned from the Internet.

If the software hangs, (hourglass and just processing)…
- Press Ctrl+Alt+Del buttons at the same time to bring up the windows Task Manager.
- Click on the Applications tab.
- Select Connection Test from the List.
- Click the End Task button.
- Escalate the bug report to the next level.

If information is returned...
switch PAY@PC to Synchronous WEB mode
by adding sync.ws to the same directory as the PAY@PC executable.

- Start > Run > notepad
- In notepad select File > Save
- In the File Save As File Name text box, type the following (including the quotes):
"c:\program files\pay@pc\sync.ws"

- Click Save
- Start PAY@PC and test the connection.

If this does not solve the problem, make sure the sync.ws file was created correctly in the same directory as the PAY@PC executable

Note: make sure View File Extensions option is on and that the user has administrator access to create the file). If the file exists, escalate the bug report to the next level.